Refund and Returns Policy

退货退款政策：安心家电为多伦多/GTA华人客户提供清晰的退货与退款流程，支持华人技师上门测量、同日服务与本地售后保障。

Effective Date: October 12, 2025
Website: https://ansenappliance.com
Company: AnSen Appliance

1. Overview

At AnSen Appliance, we strive to provide high-quality products and reliable services. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges may be accepted.

By purchasing products or services from ansenappliance.com, you agree to the terms described below.

2. Product Returns (Appliances & Parts)

Eligibility for Returns

Products may be eligible for return if:

  • The return request is made within 14 days of delivery

  • The item is unused and in original condition

  • The item is returned in the original packaging

  • All accessories, manuals, and components are included

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items may not be returned:

  • Installed appliances

  • Used appliances

  • Special order products

  • Clearance or final sale items

  • Products damaged due to misuse or improper installation

Return Process

To request a return, please contact us with:

  • Your order number

  • Product details

  • Reason for return

  • Photos if the product is damaged or defective

Once approved, we will provide instructions for returning the item.

Customers may be responsible for return shipping costs unless the item was defective or incorrectly shipped.

Refund Processing

After we receive and inspect the returned product:

  • Approved refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days

Shipping fees may not be refundable.

3. Damaged or Defective Products

If a product arrives damaged or defective:

Please notify us within 48 hours of delivery.

We may request:

  • Photos of the damage

  • Packaging photos

  • Order details

Depending on the situation, we may offer:

  • Replacement

  • Repair

  • Refund

4. Service Fees (Repairs & Installations)

Diagnostic / Service Call Fees

Service call or diagnostic fees are non-refundable once the technician has visited the location or performed diagnostics.

These fees cover technician travel time, inspection, and professional evaluation.

Repair Services

If a repair service has been performed:

  • Labor charges are non-refundable once work has been completed

  • Parts installed during repair may be covered by manufacturer warranty

If a repair issue persists within the warranty period, we will review the case and may provide follow-up service.

Appointment Cancellation

Customers may cancel a service appointment by notifying us at least 24 hours before the scheduled appointment.

Late cancellations or missed appointments may be subject to a cancellation fee.

5. Manufacturer Warranty

Many appliances and parts are covered by manufacturer warranties.

Warranty claims may require:

  • Contacting the manufacturer directly

  • Providing proof of purchase

AnSen Appliance may assist customers with warranty guidance but does not control manufacturer warranty decisions.

6. Refund Exceptions

Refunds may be denied if:

  • The product has been used or installed

  • The product is returned damaged due to customer handling

  • The return request is made after the return window

  • Required components or packaging are missing

7. Policy Updates

AnSen Appliance reserves the right to update or modify this Refund and Return Policy at any time.

Changes will take effect immediately upon posting on the website.

8. Contact Us

If you have questions regarding returns or refunds, please contact:

AnSen Appliance
Website: https://ansenappliance.com
Email: service@ansenappliance.com
Phone: +1-416-278-8668

退货条件与申请流程

想申请退货或退款时，请准备订单号、商品信息及照片（如有损坏）。常见要点：

  • 退货需在14天内提出，商品未使用、原包装完整；
  • 已安装或定制商品通常不接受退货；
  • 如商品损坏，请在48小时内提交照片与订单详情。

售后服务与保修说明

安心家电提供本地派单与维修支持，重点涵盖抽油烟机维修、安装与销售：

  • 华人技师上门服务，支持上门测量与同日服务；
  • 维修后的零件可能受厂商保修，保修索赔可能需联系厂商；
  • 服务费用与人工在技师到场后通常不予退还，预约取消请提前24小时通知。

常见问题 FAQ

我在多伦多购买的抽油烟机可以退货吗？

如果在收货后14天内，未使用且保持原包装、配件齐全且未安装，一般可申请退货。已安装、已使用、特制订单或清仓品通常不可退。请联系安心家电申请退货并提交订单信息与照片。

收到货物有损坏或有缺陷怎么办？

请在收货后48小时内通知我们，并提供破损照片、包装照片和订单信息。经核实后我们会根据情况提供更换、维修或退款处理。

退货谁承担运费？

除非商品确属发错或有质量问题，通常退货运费需由客户承担。具体退款时运费是否可退，将在检验后说明。

维修上门后服务费可以退款吗？

技师到场或完成诊断后的服务费与人工费用一般不可退款。若需取消预约，请至少提前24小时告知以避免部分或全部取消费用。

退款需要多长时间到账？

在我们收到并检验退回商品后，批准的退款会退回原支付方式，通常处理时间为5–10个工作日。运费在多数情况下不可退。